FAQs
About Custo
What is Custo?
Custo makes personalised travel accessories in India — vegan leather passport covers, family passport holders, travel wallets, and CustoTag item trackers. Most products can be personalised with your name.
Are the products real leather?
Our products are made from premium vegan leather — durable, soft, and completely cruelty-free.
Can I personalise my product?
Yes — most leather products take a nameplate with up to 16 characters (capital letters, numbers, and special characters including a heart). Emojis aren't supported. Every personalised product ships in Custo's signature gifting box.
CustoTag
Does CustoTag work with my phone?
CustoTag for iOS works exclusively with Apple Find My (iPhone). CustoTag for Android works exclusively with Google Find Hub, Android's built-in tracking network. Choose based on the phone you use.
Does CustoTag need a subscription or separate app?
No. It uses your phone's built-in tracking app — Find My on iPhone, Find Hub on Android — with no monthly fee.
How long does the CustoTag battery last?
8–12 months, and it's replaceable. The optional ₹350 one-time Lifetime Battery Subscription sends you replacement batteries automatically.
How loud is the CustoTag alarm?
90 decibels — loud enough to hear from another room or find a bag in a crowd.
Is there a warranty on CustoTag?
Yes, every CustoTag has a 1-year warranty.
Shipping & delivery
What are the shipping charges?
Free shipping on prepaid orders. Cash on Delivery has a ₹100 convenience fee.
When will I receive my order?
We dispatch within 24 hours, and delivery takes 3–6 days after dispatch.
How do I track my order?
You'll get a tracking link by SMS and email as soon as your order is dispatched.
I haven't received my package yet — what do I do?
Check the tracking link sent by SMS and email. If it looks stuck, message us and we'll chase the courier for you.
Do you ship outside India?
We currently deliver only within India.
Orders & payments
Can I place more than one order at a time?
Yes — place as many orders as you like, whenever you like.
Do I get a confirmation when I place an order?
Yes, a confirmation with your order details is sent to your phone number and email within 24 hours of ordering.
I haven't received a confirmation — what do I do?
If you don't get a confirmation within 24 hours, reach out to us and our team will sort it out.
What payment methods are accepted?
All major methods — debit card, credit card, UPI, wallets and more — via a secure payment gateway.
Do you store my payment information?
No. Payments are processed by our payment gateway; we never store your card or payment details.
Is my payment secure?
Yes — payments run through secure gateways with 256-bit encryption.
Corporate & bulk orders
Do you offer discounts on bulk purchases?
For orders of more than 10 units, message us on Instagram or email corporate@walrbrothers.com.
I have a corporate order — who do I contact?
Email corporate@walrbrothers.com for preferential pricing and customisation options.
Our story
Rajat and Rohan founded Custo with a simple yet poignant mission - to help people express their emotions through thoughtful and personalized gifts. They were driven to start this venture after their own struggles to find the perfect gift for a friend, only to realize that many others shared the same challenge.
They discovered that gifting is not just about practicality, but more about conveying feelings and emotions. This epiphany led them to believe that the key to a truly meaningful gift lies in personalization. And thus, Custo was born, providing a platform for anyone to create gifts that truly reflect the love, appreciation, and thoughtfulness they feel for their loved ones.