Absolutely pathetic experience. The passport cover was delivered completely damaged, which clearly shows no quality checks before dispatch.
When we complained, the response was slow, careless, and unprofessional. Hiding behind a “no return, no exchange” policy after sending a defective product is unacceptable and against basic consumer rights.
If this issue is not resolved properly, we will be forced to escalate the matter through appropriate consumer channels.
Highly irresponsible brand. Buy at your own risk.